Reservation request

[Miriam164]

Hi, I'm quite new in Airbnb and I always try to answer to request as soon as possible.

Now somebody requested to stay in my appartment and  the dates are available.

However in the request she filled in that she is staying by herself and now I have to accept or deciline offer.

The problem is that she said she is coming with 6 and I request extra money in this listening for more then 2 people.

If I decline than it seems not good to me but if I accept can she add the other people later?

What shall I do, she didn't answer to my question about it, I send her a message.

And I do want to answer ASAP to the request.

Thank you for your help in advance.

[Emiel1]

Hi,

You can change the reservation afterwards by putting in the right amount of guests. But better to do at time of booking. Is there a "sent special offer" option ? Then use this to sent her the correct potential booking. She has 24 hours to accept.

Or ask the guest to make a booking for the right amount of people staying, she still can do this by herself.

BTW If it is a request only, you don't have to accept or decline, just answer the question.

Best regards, Emiel

[Miriam164]

Hi @Emiel1, how can you change the reservation afterwards an put the rith amount of guests? Do you mean the host can do this or the guest? And how does that work?

[Emiel1]

@Miriam164,

Guest or Host have the option to change a reservation. Host: go to the list of reservations, there is an option below each reservation: "change or cancel". The change can be: put in the right amount of guests, and price accordingly to this will be calculated (or set it manually to something you want it to be). The change is sent to the other party for acceptance. More: How do i make a change to a confirmed reservation

[Emiel1]

Correction (thank you @Branka-and-Silvia0 !) "if it is an INQUIRY only, you don't have to accept or decline, just answer the question"

[Miriam164]

Thanks for the Advice @Emiel1

[Alexandra316]

When you accept her reservation, send her a special offer and update the number of guests to 6. I wouldnt accept the request she sent as-is and trust her to update it at a later time. 

[Miriam164]

Thanks for the advice @Alexandra316

[Branka-and-Silvia0]

@Miriam164 @Emiel1

if it is INQUIRY then you can just text her but if it is a REQUEST then you have to click the buttons and accept or decline and you have 24 hours to do it.

I would decline and tell her to correct it or send her special offer with the right number of guests

[Miriam164]

Thanks for the advice @Branka-and-Silvia0