Hi, this time I experienced a resolution as a result of which I was deducted 550 PLN from my recent payout. As I was trying to explain on the basis of my bank statements that I was never paid to my account the amount charged i.e. a deposit I required from my guest in July 2020.
The deduction was not supported by any bank documents that would convince me or rather airbnb that such a transfer was actually made, only I was shown some history of transactions never sufficiently backed by a bank statement.
The resolution referred my December guests, paid in Jan. 2021.
I am really disappointed with the lack of facts provided by airbnb and lack of trust towards the evidence of the host. I was trying to send a scan, yet no e-mail address was provided in spite of my request to do so) The chat I was having was the only professional support offered.
Magdalena