Pertential guest contacted me. I responded to her question regarding animals at my home (she can't be with them). I now hear from Airbnb that the request was not responded to in the right amount of time. I did respond to her request and in fact got a third message thanking me from her. How does one get this straightened with Airbnb so I don't get unfavorable ratings by them? Has anyone experience this yet?
Responding to an question does not count as a "booking" response as it relates to your response rate. You must accept or decline a "booking" request within 24 hours. If you don't , you get penialized.
That's how I understand it. I have made this mistake before. Answered a question asked with a booking request and thought that counted as a response. Nope.