@Paris46 sounds like it'd be quite easy to review this guest
you've called their communication dysfunctional, ok, 1*, 2*,3*,4*... you pick
they made modifications, they no showed. That's not exactly "breaking" a rule, but it is kind of breaking the agreement, so 1*, 2*, 3*, 4*
They never dirtied the place so, Yea! 5* for cleanliness.
Would you host again? No seems reasonable
And you have a few thoughts to share in the text portion "not a reservation we were happy to have and not a guest we would recommend to others"
It's not a great system, but it's what we have.
Btw, a CS rep recently told me that the only guest reviews that ABB considers to be poor are 1*, in their book everything else is a passing grade.
@Jeffrey319 I wouldn't bet the farm on that guest review not appearing. That group certainly sounds deserving of a 1*, Not Recommended review. I'd do it now if I were you.