It's encouraging to connect with community over something that ultimately affects us all. I was hopeful that together we'd be able to help call for change in the RATINGS STAR SYSTEM, after realizing the limits of my one voice. Most responses seem to explain or defend a dysfunctional and flawed system rather than addressing how to change and improve it. I appreciate the "workarounds" and the spirit of necessity, however, I'm looking to get this right, instead of continuing to participate in something that erodes my soul and integrity.
I've become increasingly frustrated by the runarounds when trying to manage a mean-spirited "newbie" who cancelled and never checked in. I've now learned that she's reported me for having a dangerous animal and my listings have been blocked before I have the chance to defend myself from her spiteful and false allegations. This is a good example of someone becoming bitter over a cancellation policy and taking it out on the host in the review and rating process. It's effectively taken me down, and I need the community's help.
I've written to Aisling Hassell, VP of Community Support, aisling.hassell@airbnb.com, and asked her to look into improving the Ratings System so that the Stars, Ratings, and Reviews can be based on actual experience, not lies, guesses and faking it. It would help for you and others to use your voice on this matter by contacting the boss and calling for change. With all respect and compassion, the underlings seem intent on protecting their scripts, jobs and status quo.