Hi there, for the second time guests have cancelled on their check in date. The Airbnb policy states that my cancellation policy still applies. Thankfully I have a moderate cancellation policy so I will get 50% of the daily rate. I still think it is unfair - there is no chance of me being able to let the room on the same day.
Both guests had booked back in February, so in both cases I had kept the rooms available for a long time. When my family asked to stay I had to take this last booking into account and they cut their stay short to make room for the guest that has just cancelled. Airbnb does not allow me to cancel without penalties. Of course you take the rough with the smooth, but I think same day cancellations should be paid in full.
Curiously enough I was asked to rate the first guest who cancelled. I expect I will receive the same invitation for this latest cancellation. If a guest has cancelled the host should not receive an invitation to rate the guest.
I wonder what other hosts think.
Best regards,
Anne