James, I have had the same experience. I was told by one CS person that I was still a superhost just a few days ago ( and I know abotu the interim period fo 2 weeks....) Today it came in that I am not. I am well over the percentages in all the stats, sometimes at 100%. In many of the boxes that list the percentages -- guest averages, it says 5.0 or 4.9 but in overall it comes to .1 off, but it changes daily.... with all this... I don't know if its just a computerized thing and I shoudl call them or what.... I dont know how anyone can stay in the 4.9 - 5.0 range if you have a bad guest and have had long term stays.
In any event -- the mixed messages from CS, and the retractions, as you mention.... I have had the same -- and thought it would help to let you know that you're not the only one dealing with this.