I had a guest instant book for a checkin today. We have a st...
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I had a guest instant book for a checkin today. We have a strict 4pm checkin time & they showed up at 2:15 saying they chose ...
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Dear Community,
I wonder if anyone could help me with how I could escalate the way I'm being treated by AirBnB.
It appears there is an error and/or intervention to prevent me from achieving the Superhost status.
As far as I can tell, I have met ALL the criteria for Superhost, yet it's not awarded to me.
When I contacted AirBnB customer support, I start getting different and contradictory explanations :
- One agent said its just a question of time. They need 5-15 days! to update the stats.
- Another agent (specialist), said it's because my ratings fell short by 0.2. But when I questioned that with the actual figures, he wrote back to retract that explanation.
- Others have spoken to, just say it's a "black box", we can't tell you why.
What does one do about this UNFAIR and really disturbing treatment?
I asked the agent/specialist who informed me to tell me the ESCALATION process if I am not satisfied. They just ignored that.
Gosh @Idowu0 I know its exciting and you're eager to be a superhost but you'll have to wait a bit longer.
1st April is the cut off day, airbnb will now wait 14 days for reviews to come in from guests that have just left.
Sorry if I sound too eager. Well, I wish they would just simply explain it as simply as you've explained it. Then I wouldn't worry so much. I just couldn't figure out what's going on.
James, I have had the same experience. I was told by one CS person that I was still a superhost just a few days ago ( and I know abotu the interim period fo 2 weeks....) Today it came in that I am not. I am well over the percentages in all the stats, sometimes at 100%. In many of the boxes that list the percentages -- guest averages, it says 5.0 or 4.9 but in overall it comes to .1 off, but it changes daily.... with all this... I don't know if its just a computerized thing and I shoudl call them or what.... I dont know how anyone can stay in the 4.9 - 5.0 range if you have a bad guest and have had long term stays.
In any event -- the mixed messages from CS, and the retractions, as you mention.... I have had the same -- and thought it would help to let you know that you're not the only one dealing with this.
Lisa, thank you for saying this. It's really helpful to know I'm not the only one dealing with this. Now, they do say I've got everything on track for superhost. Just now waiting for the interim period to be completed. I'm curious what the final decision will be.