(This was our first time using Airbnb-we had no idea that we needed to take pictures of the blood on the pull out couch and the dirty bed) Apartment in Miami reads "Oceanfront, MODERN Apt in South Beach w/Pool" , M&M Motel, Hosted by Leon. We arrived a bit early and went in to the apartment: the elevator was out of order, there was garbage in the hallway at the doorway next to his apartment, the stairwell smelled of alcohol/urine smell outside; the apartment bed was dirty on the top, we pulled out the pull out sofa and there was BLOOD on it. First, I would not stay here - it was not clean and was not what were expected from the "description", but our daughter had an open wound and we needed to be extremely careful. She had a procedure completed that week we left and it was open/draining - we could not risk her getting some kind of infection. Immediately we started calling for a hotel to stay at and jumped in an Uber to go look at it prior to reserving it. We ended up being able to reseve a beautiful hotel room for not much more than the cost of this Airbnb apartment. WARNING - I communicated with the host after we left and found a place to stay and cancelled our reservation. The host told me I should have contacted him and refused to refund us our full cost. He proceeded to tell me that he accepted a last minute reservation and he basically made double what he should have made for that dump. He came out smelling like a rose and we are out our $$ because we had not idea that we needed to take pictures to prove to the Airbnb what the condition of the apartment was. He told me that he went in looked at the apartment after I cancelled and told him the issues (which of course he cleaned the blood and bedding I am sure before the next people arrived) - Airbnb will not back us because we do not have pictures. WE will never recommend or use Airbnb again.
Airbnb's new policy of not showing guest photographs before confirmed reservations is not a good one.
I had a booking confirmed and the photograph that came through later was of a dog!! Some ill-mannered adult thought it was cute to have a dog as their profile photo. I promptly called Airbnb and asked them to cancel the booking because I dont rent to dogs! They explained that while they request a photo, the guest does not have to comply and can place a photo of anything on their profile. What kind of nonsense is that? WHY IS MY PHOTO AVAILABLE TO THE GUEST AND NOT THE OTHER WAY AROUND? They did offer to not penalize me for the cancellation! Really???
Airbnb is not doing enough to minimize the risk to their hosts. This guest had the nerve to be upset because I told them I would not accept a booking from anyone whose facial identity is unrecognizable. And when I do have a facial photo, that is the face I expect to show up on the day of check in, else I will call the police to minimize potential trouble.
@Misty33 It seems that you are new to Airbnb. If you found out the issue, the first thing would be to contact Airbnb and host about the issue.
Normally Airbnb will help you to find a hotel to stay if there are any issue as you mentioned.