Couldn't agree with you more @Hugh0. In fact, our pleasure with our Airbnb hosting (and guest) experience has been outstanding. We're Superhosts, and have had nothing but excellent experiences - with our guests and with customer service.
I am am often puzzled by the horror stories I read on this forum - awful guests and terrible customer service from Airbnb. I have always received prompt and courteous CS support, and our guests have been friendly, appreciative of our space and our role as hosts, excellent communication, and have left our space so neat it's often hard to tell they've been there.
Part of our Thanksgiving dinner conversation was about what was it that we are doing differently than hosts with poor experiences, that has resulted in such a consistently excellent experience? My guess is strong and friendly communication before arrival. Guests arrive feeling a connection to me and my space, and their experience upon arrival very much matches their expectations as well as the positive reviews that have been left. I think it's that high correlation between guest and host expectations that has created such a positive experience for me. And perhaps it's that correlation of expectations that guarantees success?
Also very grateful this Thanksgiving season for the financial opportunity Airbnb has provided as well as for the lovely way my life has been enriched by every guest I've met.
Jude