Terrible Guest Reaction to Review

Nicole372
Level 2
Riverside, CA

Terrible Guest Reaction to Review

This is a record of a post-review conversation with a guest who did not take too kindly to the review I gave him. He's been reported to Airbnb for his hostility and abusiveness. Let's see if they take action...

 

Him:

Thanks for the nice and fair review Nicole! 1) I didn’t know we had any explanation to give you as far as what we were doing with our days, whether we spend them outside or in the room we paid for. 2) Pot is not a drug. It’s a plant, perfectly legal in California. Drugs come in a little orange plastic bottle and you seem to be full of them. What you are doing is called discrimination. 3) How dare you say we left the bathroom other than SPARKLING CLEAN? We made sure to clean after us everytime we used it and furthermore, how can you be sure it was us and none of the other guests? You work all day and unless you have cameras in the bathroom, you have no clue who did what. I could go on about your inhospitality, cold attitude the moment we met, the fact that I had to sleep on an air mattress for a week when we paid for two beds in a room, without any complaint. Yet I kept all that stuff for me and left a nice short positive review. In much simpler words, we have no lesson whatsoever to receive from an overweight, pick-up driving, single, greedy bitch like you. We don’t do drugs unlike a lotta members of your needle loving family (Yes, David is a great guy and he also talks a lot) and we certainly won’t be insulted and treated unfairly by an old tired (racist?) hag like you.

 

Him:

You stink of ignorance and intolerance. Nobody is really expecting you to make sense and be fair but I won’t allow you to question our cleanliness and respect of other people’s belongings. You are at the end of the day nothing but a clueless american suburban woman who loves money and donuts a little too much. Learn to look at yourself before judging other people who otherwise respected you, people who have been all around the world and never had any trouble with anyone but your narrow-minded intolerant fat behind.

 

Him:

If you aren’t mentally ready to have people who paid their money to be in your house, you shouldn’t be on airbnb. Or just let David handle everything, he seems to be way more fit for the job than you could ever hope to be.

 

Me:

[Name Omitted], Autocorrect can be so tricky, can’t it? Here’s what I think you were trying to say, “Nicole, my apologies for being less than model guests. Thank you for not canceling our reservation due to our violation of your no drug policy. While marijuana may be legal in California, we did not respect your house rules by bringing it into your house. I know it was a terrible first impression to meet on your front porch at 5 am when you had to walk through our cloud of pot smoke to get to your truck. “The next time we stay at an Airbnb, we will be sure to clean our facial hair from the sink and wipe our feet before entering the house so that we may leave the shared areas as clean as possible for other guests.” Thanks for being understanding.

 

Him:

Yeah especially when you talk crap. That’s exactly what I thought, you think you are running a high-tech factory with robots coming in and out of it. Just as we don’t owe you any type of explanation regarding what we do with our days, having marijuana or not is none of your business, let alone a matter of respect. You might have grown up in an old time where brainwash concerning pot was heavy but again this is 2019 and California, not Afghanistan. If someone has some ibuprofen, is he disrespecting you for not telling you he is bringing it into your home? I bet you don’t even realize how silly you sound. You are just a bitter old woman Nicole, that’s it. Again we have been all around this planet and never have we encountered so much sass, negativity and plain intolerance than with overweight pre menopause bitches like you. You were probably just walking around, looking for a reason to **bleep** on us, which you think we gave you.

 

Him:

If you don’t want people walking with their shoes in the house, which no matter how much you wipe them, are always gonna be dirty, you do like normal people and you add a no shoe rule. It’d perfectly understandable and anywhere I went where it was the rule I had no problem with the hosts. Don’t come complaining, weeks later, about something you never specified in the first place.

 

Him:

You are an aging ugly fat woman Nicole, and it’s only getting worse for you. We are young graduated travelers from across the world with all the freedom in the world. Of course you were gonna hate us.

 

Him:

Truth is hard to hear and you were neither designed or conditioned to hear it, but this is exactly what you are Nicole. A hateful greedy bitch.

 

Him:

You should have just canceled our reservation the first day, if we were that outrageous and if you wanted to be coherent with yourself. Don’t take our money and then **bleep** on us weeks later , it doesn’t make sense. I wonder if they ever thought you this, wherever you received your «education » but you can’t have your cake and eat it too. Either you deal with people’s presence in your house or you don’t. While some don’t smoke weed, it doesn’t give you the right to discriminate those who do for the simple reason that its neither illegal or done in the house. You might not like it but if you are gonna rent rooms in California you can’t tell people not to smoke, especially if they don’t do it in the house.

 

Him:

People like you are disappearing quickly from the surface of this earth and it’s a good thing. Your mentality is dated. As dated as your ovaries. I could go on educating your ignorant cellulosic fat ass all day but this is enough. You will think twice before crapping on people next time, or even having them in your house. Not everyone spends the whole day out and doesn’t smoke weed. That doesn’t make those who do bad people. Have a good day.

 

Although what he wrote is extremely offensive, most of it is laughable. Personal insults, claiming racism and discrimination? That's funny. I'm allowed to make and enforce any house rules that I choose. Despite California's view on marijuana, in the great state of David and Nicole's property, it is unwanted and not allowed.

 

I am slightly concerned with the whole "people like you are disappearing" comment. What exactly is he trying to say there? Should I be concerned that he would return to our property?

 

I hope his extensive world travels have taken him far from California, and our house in particular. We've been pleasantly surprised at the number of wonderful guests that we have hosted while on Airbnb, but this reaction to a review makes me wonder about our safety and possible retaliation that involves more than words.

28 Replies 28
Nicole372
Level 2
Riverside, CA

To shed some light and give background information, here is the review the guest wrote us:

 

David is definitely a dude worth meeting. That’s about it.

 

And here is how I reviewed him:

 

[Name Omitted] and his brother stayed with us for a week. While they were friendly enough, their behavior was... odd. They said they were coming in for the holidays, but never really left the room and when they did, they would go out on front porch and smoke pot. At one point I asked them to do that somewhere else because I could smell it going into the house. We have a no drug policy here, so I was not pleased with that. I also had to clean the bathroom extensively twice during their reservation because it was not being kept clean and we had other guests during their stay. All in all, this was not an ideal reservation, but was not the worst we’ve had.

Sarah977
Level 10
Sayulita, Mexico

@Nicole372  There is no review by this guest appearing. Nor do you have any guest reviews at all. Have none of your other guests left reviews for you? 

@Sarah977, I noticed that too, when I clicked on her profile. I saw only reviews from hosts. Usually, the guest reviews appear on that page too, if I'm not mistaken, but in this case, you have to go into each of her listings to see them. I did that, however, and could not find the review in question. 

@Sarah977@John1080 It's under her partner David's profile.

Yes, they are David’s listings, but I am designated as the primary host. David receives all of the ratings and reviews. 

Robin4
Level 10
Mount Barker, Australia

@Sarah

Yeah Sarah, I have spent way too much time on this one. The reviews must have been pulled. I guess this is a great time to have had 'AirReview', that would have possibly saved a  bit of time and effort.

It's hard to give advice on a mythical issue. But I do agree with others, exchanges like that are totally uncalled for and I hope Nicole is like a dog with a bone following up on flagging him!

 

Cheers......Rob


@Sarah977 wrote:

@Nicole372  There is no review by this guest appearing. Nor do you have any guest reviews at all. Have none of your other guests left reviews for you? 


@Nicole372 is a co-host so you have to actually click on the listings to see the guest reviews.

Kath9
Level 10
Albany, Australia

@Nicole372, wow, that is troubling indeed. Did you report this guest? I would be terrified if he were to book my place! Entitled, hateful, misogynistic, sexist, racist and prejudiced in every way by the sounds of it. Of course marijuana is legal in California, but so is tobacco, but that doesn't mean that it is OK to just randomly smoke cigarettes in someone's home if it is a non-smoking space. I just don't get these entitled people who think they can come into someone's home and treat it like they own it. Have you forwarded this stream of messages to Airbnb customer support? We don't need guests like him on this platform.

Kath9
Level 10
Albany, Australia

And by the way @Nicole372, I think your response to him was perfectly gracious and kudos to you for keeping a sense of humour about it 🙂

Paul154
Level 10
Seattle, WA

@Nicole372

Thank you for sharing. You made my day.

Loved  your humorous auto-correct response, hilarious.

I would not have wasted any time or effort on this piece of garbage.

 

 

Sandra126
Level 10
Daylesford, Australia

''Old tired doughnut loving hag?'' Yes, the easiest way to attack a woman is always by attacking her appearance. You look just beautiful, must have been another autocorrect issue!

Suzanne302
Level 10
Tulsa, OK

@Nicole372

 

Sounds like a misogynistic, insecure male is fuming about the fact that he had his fragile feelings hurt by a woman and hates the fact that he has no control over your review so he's now lashing out in the only way he knows how. Like a child.

 

Your review was spot on and factual. Ignore him and move on unless he makes a specific threat.

 

Oh, and maybe get back in the kitchen and make your man a sammich! 😉

 

 

Eric647
Level 2
San Diego, CA

They come in all shapes and forms. I think best is to report any behavior that is out of line and then move on.

Anthony608
Level 10
Silver Spring, MD

What did AirBNB do about this?

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