I think most hosts have had guests who were having their first AIRBNB experience renting their place. Many of those guests have 5 star hotel expectations, and others are just amazingly easygoing.
I have a couple of average reviews (3 star) which i got from people using airbnb for the first time. I think many people do not understand how much a 3 star, or even a 4 star effects the host, specially a super host ( i lost the status this month).
The platform should explain to guests just before rating, what is star rating, and how it effects the listing, and the host.
Maybe like write a small phrase next to each selection, for example:
1 Star: Very Bad Experience, Wouldn't come again
2 stars: Less than Average Experience, not recommended, and wouldn't come again
3 stars: Super Average, details not taken care of, wouldn't come again.
4 stars: Good Experience, MIGHT come again.
5 stars: Perfect or near perfect Experience, genuine host, definitely recommended.
I believe that the rating is hurting hosts ore than helping them improve, right now i am switching my instant booking to only people who have had a review before booking with me.
OF course the above is just what i can think of as i write, but it can be written in a much better way. Let me know what you guys think.
Your thoughts please.