Timing out when trying to publish 2nd listing

Garth2
Level 1
New South Wales, Australia

Timing out when trying to publish 2nd listing

Hi all,

We have an apartment that we currently list as a shared room option. We are often away for w/es and trips so we want to also list our entire apartment as a controlled 2nd listing. I have created a 2nd listing as such however for the past 2 days when I've triede to finish our listing my clicking the 'publish listing' button. The site just stalls showing 'just a moment' however it stays on this screen for hours. I have tried closing down browser and computer. Cleaning my cache and redoing the listing details including adding smaller pictures but all to no avail still. I have also tried using different browsers (IE, Firefox, Safari, Edge) and am currently using Chrome. Please help resolve asap?

Cheers and thank you for your time and effort in assisting me in advance.

Garth

 

 

2 Replies 2
Kelly87
Level 8
Los Angeles, CA

I had this problem in Chrome, and then logged in with Safari and it worked in Safari. I know you said you tried different browsers.

 

Did you do a hard reset of your computer?

 

If so and it persists, you will have to call Airbnb. 

Andrew210
Level 1
San Francisco, CA

same problem in chrome, switched to safari on mac... worked fine. Ahem @airbnb tech team? this one seems like low hanging fruit that probably have made other less tech savvy folks experience less pleasing than it should be.