Trips Reviewed category

[Lindsay85]

I was on track to be a Superhost in the next review period but I recently checked in on my status and there is a new "Trips Reviewed" category which I didnt notice before. It also isnt in the Help articles about super hosts. Is this a new addition or something I just never saw before?

Its not asking me to to review all my guests (which I do) but is judging me on the reviews I make as a traveler. Unfortunitly that includes trips I did before becoming a host and did not understand the value of reviews so I am not at the highest rating here.

**[Moved to create new topic–title updated]

[Robin4]

@Fred13

Agree Fred, I just got another 4 star for location, In another, I got an overall 4 star, the reason being 'Check-in'...the guest felt I should have had an Airbnb identifying sign on the front gate despite the fact that my address is given precisely, the street is well sign posted and I have big (15cm) brass numerals on the wall of the house indicated the street number. Fortunately that was the only one in more than 100 for 'Check-in' so I still retained the 5 star there.

Have you actually had any saying that Bird Island is in the wrong location...and if you did Fred, how would you feel?

Another gave me 3 star for 'Value'.

Silly fault finding should have no place on this platform. I have never been marked down on anything important, Cleanliness, Accuracy, Communication, but these are my current stats...

Customers star rating of things like location and value (which Airbnb have claimed are not counted) plus those guests that simply could not be bothered taking a minute or two to write a review have meant that my position is on a knife edge! I only need another three or four more overall 4 stars and l will loose my Superhost!

And all because of nothing I have done wrong.

How much longer must we pleed with Airbnb to rate the host on something they actually have control over.

Cheers.....Rob

[Eduardo128]

Hello all, I received a message from airbnb saying that I lost the superhost status. I went to check it, and the problem is that more than half of the guests are​  not leaving reviews. This is just not our fault! I believe all of us talk to the guests, and remind them how important it is to leave a review. But we could not be punished by airbnb if our guests are busy, and they don't want to go to the website to write a review. Is there anything we can do about that? I mean, regarding airbnb​, as I don't think there is something else I can do to make the guests writing a review.

[Claire475]

This seems absolutely ridiculous. Why would you want to penalize someone who has been a wonderful host and seems a good ambassador for Airbnb, on something that is totally out of his control. Further, the guests get their reviews from the host so it’s all good for them, with no repercussions for not leaving reviews for the hosts. Why are hosts not rated on how many reviews they leave which is at least something they have control over. 

[Fred13]

(Just got back from to the mainland, had a precious free day so spend it working on the island)

@Robin4 As absurb as it sounds I actually had a guest mark me 4 for 'Location'. Hahaha.  The guest 'felt' it should be closer than 6 miles (rolls eyes). That is where the coral reefs begin out of Placencia (southern Belize)! Yes, I could 'compensate' for it but how absolutely foolish can this category be. Perhaps the problem is lack of education of the guest by Airbnb, or actually they having a criteria in the first place that has to have an education attached to it for guests to use it 'correctly'.  If you think this category is maddening, the one below is worse...

@Eduardo128 Speaking of Airbnb absurdities, the Trips Reviewed definitley takes the cake. I went to 49% and lost Superhost for 3 months (now back) after Superhost for 3 years straight, and needless to say wrote them and drilled them on what were they thinking, putting the host in a position to 'ham' for reviews to meet 50%. In my case, I use a 'Guest Book' that every guest uses it (and loves to read it) and why guests oftentimes do not repeat their excellent personal stories in a 'public' review.  The supervisor told me perhaps eliminate the Guest Book if that is what is causing it, I told him I am keeping the Guest Book and they can keep their badge. 🙂

[Robin4]

@Fred13

Do you really think education would help a guest like that? Oh Fred I wish I had the situation where some fool would open their mouth like that to me! And you had the perfect opening for a response...

"Well dear guest, as you know I have built Bird Island and these reefs from scratch. It takes a lot of hard work to get a coral reef going and one of my main concerns was to make sure it remains in pristine condition for all my lovely guests who, like you, are looking for an unspoilt experience! Six miles was the minimum distance from shore that would allow me to remain 'polution free'. I am sure you will understand why I have done this, I needed Bird Island to be 'outside the environment', nothing out here except coral reef, fish and a few birds....and of course Bird Island!  Isn't that what you were wanting?" 

Jeez, I would love to be able to use a line like that on some 'goose'! You get all the luck mate!

That is a great idea of yours to have a guest book Fred,and something I have overlooked! I probably should have done that a year and a half ago. Big oversight on my part!

Cheers......Rob

[Sarah977]

It almost seems like airbnb must have at least one meeting a week the topic of which is "Ideas for More Obstacles to Put in the Way of Successful Hosting".