Weird Guest Behaviour

[Herman0]

I gave a guest that is struggling with completing his booking and still without a booking adamant to move into my apartment. He has insisted that I take their luggage a day prior to their moving, but there is NO BOOKING and he blames the app for not being able to make a booking. can anyone please assist with this as a pressing matter. I don't want to have them move in without a booking.

[Annabelle---Torsten0]

You don't have a booking confirmation from AirBnb?

Don't let this guy into your appartement.

It's that simple 😉

[Janice1]

Hi Herman

Don't make the same mistake I did.  Do not let any guests into your apartment until confirmed.  In my case the guests located my property just off the airbnb listing info not a confirmation and full address supplied.  They arrived claiming to have paid.  I did check and under pressure thought I saw a confirmation.  When I realised I'd made a mistake things started to go badly wrong.  I've written quit abit about this in the community which seems to help relieve the trauma I suffered.  I will always thoroughly check for confirmation in my dashboard before letting anybody into my home again.  Regards Janice.  

[Caolan0]

wow! what hapepend in the end?

[Ed-and-Hugh0]

If the booking has not been completed, then I would just decline the inquiry and have no further communications with this person. 

[Gerry-And-Rashid0]

It's a scam...its not a genuine booking

[Saskia1]

There is a reason that he can't or does not want to go through air bnb's booking site.

I would definitely not let him in my home.   

I rely on the verified id through the site.

[Fiona2]

Do not let anyone in to your home without a confirmed booking through the Airbnb site. I wouldn't let this guest even book as they are clearly demanding and unreasonable. Why would you take anyone's luggage a day early anyway? DECLINE!

[Lizzie]

Hello @Herman0,

Great to see you received lots of comments on this. Just wondering, what you decided to do in the end? 🙂

[Josephine24]

I havew a booking forf tomorrow, saying that it is for a fashion photoshooting, now I hear itr is " just for fun "

wgatever that means, and the guest changed her name. I have a bad feeling and would like to cancel. But will therebe consequences for me

[Marit-Anne0]

@Josephine24

You must contact airbnb and let them assist you with cancelling penalty free on the account that you are not at all comfortable with this guest. Use a direct message on twitter stating the booking number and the very valid reasons why you are uncomfortable with this booking.

While waiting for a reply on twitter, look up the airbnb phone number.

A photo shoot often equals shooting porn.

[Josephine24]

Thanks a lot. Marit Anne. I do not have Twitter, is there a tel number or any direct contact to airbnb?

[Helen3]

Yes. All numbers are listed in the CONTACT AIRBNB post towards the top of the Help forum.

If someone wants to do a commercial photo shoot they should book and pay for a venue that will accommodate this.

I agree with @Marit-Anne0 speak to Airbnb and ask them to cancel.