When a guest asks to leave his luggage for couple more hours after check out, does he has to return

[Olga464]

home keys back? For example, my check out time for the guests  is 12:00 midday. Guest asks to keep the luggage till 13:30 because his train is late, and he has no place for the luggage etc. And doesn't wanna give me keys back saying: " I will return at 13:30". And the next guest's check in is 14:00. What would be right to do? Because if the previous guest with the key doesn't return in time, means I run out of additional key for the next client. Or better not to serve their luggage at all. The less service, the better? Do not do good, do not get back bad?

[Robin4]

@Olga464

Olga the guest has a right to leave their things in your listing until your stated check-out time. In  America a guest looses their 4th ammendment rites to remain in the listing in any form when the check-out time is reached. Now I do not know Ukrainian law but most countries adopt similar laws and if I was in your position I would message the guest and tell them...."As my check-out time is 12 midday, your  possessions will be removed from the property 1 hour after this stated check-out time as we need to prepare for the next guests check-in. Your possessions will be stored for safe keeping and on return of the key and the payment of 30  Hryvnia handling charge you possession will be available for you to collect!"   

You will find they will make sure they don't leave their bags any longer than the stated check-out time!

Cheers......Rob

[Olga464]

30 hrivnas? are you joking? It's 1 bucks. 

I would only do it for a million !!!!!!!!!!!!!!!

[Robin4]

@Olga464

Sorry I read currency conversion wrong....I meant $30 AU.....  576 Hryvnia for storage!

Cheers.....Rob

[Olga464]

Ok, that makes sense. But in my format of renting there are much easier ways to make money on guests, comparing to the entire apartment offer. I make fortune on guests who want to place more people instead of ONE (mentioned in my add, rules are very strict). Such not attentive guests practically double my monthly income. Especially prostitutes who meet the client at the airport in a summer time in the evening, go straight on Airbnb, pick up an effortable place in the very center. And BOOM! here is a surprise. The owner is living in another room. 100% unbooked cases and I never give money back. I even plan to run few more 1 bedroom apartments with 1 additional  guestroom in each (means, you need 2 separate rooms in each apartment, in 1 room you live by yourself, in 2nd room your guest stays). The fact that the owner is living in another room and you are renting out only 1 guestroom ( the bedroom is for the owner) can really double your income. By the end of the month nobody gets in, no waste of electricity, water tear and wear is absent, you make fortune on refusals. Well.... maybe some inconvinience for the owner.... to sleep in different apartments now and then... depending on booking schedule. But fine for me. The problem of people is that 60% of them never read the rules. They go after the low price and central geo location. And they think they know the best. And to make it a real BRAIN TRAP for the guest, you put in your headline " 1 ROOM in 1 BEDROOM APARTMENT". 99% will never even think twice, that there is another room. 

[Sandra856]

@Olga464 Why not just tell the guest that you have a new guest coming and that you therefore need the keys back before the guest arrives. Most people are reasonable and would understand that. I have had many guests who left their luggage after check out and it has never been a problem. Communication is the key. 

[Olga464]

You see, the problem is that the previous guest doesnt wanna give back the key cause he feels like if he keeps the key, nothing will happen to the lugagge inside my house. Which is nonsense. Hotel provides service fo keeping the luggage after. But even in hotels they return keys back. People are very strange in terms of safity.

[Sandra856]

@Olga464 well in that case he of course can't leave his luggage after check out time. I have had many guests and 99,9 % has been normal, honest people so in my experience it is very unlikely something like that would happen very often. 

[Olga464]

Well, I do believe in adequates also. But... where areeeeeeeee theyyyyyy????

[Kathie21]

Tell him he has a choice.  Give you the key and leave his luggage for later collection, or give you the key and leave with his luggage!

[Beth80]

@Olga464. Getting the key back from some people is difficult I agree. But I have to agree with @Kathie21. Olga, I'm sure you can convince these guests that they need to do as you say! 

[Olga464]

The best is not to allow anything over norm.

[Alon1]

@Olga464

Obviously it depends what the 'norm' is for each Host, their circumstances and rental space.

I am a writer and predominantly work from home. Therefore, I set Flexible Check-In and Out Times. Guests really appreciate it especially given travel itineraries.

I am also flexible with baggage which is easy to do because my place is a spacious maisonette. 

  So, if Guest wishes to arrive at a time before room is prepared, they are welcome to drop off luggage and pick up keys. Likewise, if they wish to depart at a certain hour but do something during the day prior to departure, they are welcome to pick up luggage when they like.

In short, easy come - easy go. The important factor is communication which avoids complications.

[Olga464]

 I dont want to take such responsibility. People are too creative for blaming hosts now and asking money back. So, my answer is NO.

[Alon1]

@Olga464,

re:  'I dont want to take such responsibility. People are too creative for blaming hosts now and asking money back. So, my answer is NO.'

It's not clear to me if your comment is in response to mine? It seems so, at least judging by the hour of reply.

[For clarity if would be useful if you use the @ with name of person you're responding to.]

In any case, it seems to me that you are making a generalization based on limited experience on Airbnb. You've only hosted on this profile since July 2018 and currently only have 18 Reviews. 

I've hosted 6 years and with over 300 reviews. In all this time only two people ever asked for money back following arrival. One was due to a problem with the boiler which unusally took British Gas several visits to repair. Even so, Guest chose to remain during these days, and then asked for a refund after departure. Because he chose to remain  Airbnb refused to refund him. The other was quite slimey and a bit of a bully. He concocted a story which Airbnb chose to believe and got £ 30 back. Hardly a fortune.

Consequently, I can only conclude the vast majority of my Guests at least are decent human beings who are not looking to manipulate or distort the circumstance to extract money back. -- However, I don't do Instant Book, and am as careful as possible to accept only those that I sense from Inquiry are going to be suitable to my home and circumstances.