I had a guest book for 7 nights back in November 2018, the booking is for September 2019. She now wants the breakfast which is an extra charge per night.
I went to set up and send her the invoice for this 'extra service', but it wouldn't let me and I got the following message:
"Validation failed: This reservation is not fully paid"
Last year I was easily able to invoice guests ahead of their visit, for the extra breakfast charge. So why the big problem this time ?
I am also now worried that she can't pay for the 7 nights, and my calendar is blocked for these dates.
Does anyone know what that message means and what the problem might be ?
Thank you, Amanda