Hosting

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Dates requested not currently available

Hi allI've only been with Airbnb since October (rent our five properties with an agnecy as well as privately) but I have now had a few requests from prospective guests where they attempt to book a stay from an available date range but are actually asking ... read more

Created 13-12-2018 | Latest reply 14-12-2018 by Susan151

in Whitley Bay, GB

Guest inquiry

Hello, I am new in Airbnb, and one of the guest send me a message if it’s possible for her to see first the place before she book. for me it not a problem, but I don’t know if is it a problem for Airbnb, can anyone advise me please thank you family lov... read more

Created 13-12-2018 | Latest reply 14-12-2018 by Linda108

in Bali, Indonesia

Direct Messaging on the Community Center: A Community Help Guide

It looks like the Community Center has finally launched the feature of being able to Direct Message other hosts. Here is another Community Help Guide. Please be mindful and respectful when sending Direct Messages. Also, ensure you follow the Community ... read more

Created 10-03-2016 | Latest reply 14-12-2018 by Lizzie

Direct Messaging on the Community Center: A Community Help Guide

in Edmonton, Canada

Guest has not checked out, place locked up, won't respond to calls, new Guests arriving today.

My current guests were due to check out by 10am today. Now 1:30pm. They have locked the place up, taken the keys and won't respond to phone calls, texts or messages. Our new guests from overseas will arrive in 30 minutes to 1 hour.

Created 03-05-2018 | Latest reply 13-12-2018 by Helen3

in Gold Coast, Australia

Is it a problem if guest mentions refund in their 5 star review?

Hi Everyone, We are newer Airbnb hosts. We had an unusual situation this past weekend. We had an upcoming blizzardous snowstorm, and our guest decided to leave one day early so that she could avoid the storm and make it home. We offered her a one night... read more

Created 13-12-2018 | Latest reply 13-12-2018 by Dean-And-Stacey0

in Asheville, NC

Is there any reason to be worried about a local guest?

I'm new to this and someone booked through instant-book without my realizing what happened. Now I've changed that setting but am worried because the guest is a local who says that she sold her house so needs a place for two weeks until she moves into her ... read more

Created 13-12-2018 | Latest reply 13-12-2018 by Christine615

in Pinole, CA

Less and Less Bookings due to the Search Algorithm!

So I have NO CLUE what to do!!! I'm so disappointed in Airbnb and so frustrated as I watch the graph of my earnings Slowly decline over time! I am a Superhost, with a 4.9 Star Rating, with Instant book on and Every month the amount of views, bookings and ... read more

Created 13-12-2018 | Latest reply 13-12-2018 by Pete28

in Jacksonville, FL

TO MUCH COMMUNICATION IS A BAD THING ?

Hi Folks,I used to think that lots of communication with guests was a good thing, however as my experience of hosting has increased I have found that the more questions asked equates to an increase in problems later or a complete waste of time because the... read more

Created 19-09-2018 | Latest reply 13-12-2018 by Jill2

in Hurstpierpoint, United Kingdom

Dumbfounded at case manager response

Ooooweee! I am beyond furious right now, but have complained and don't expect to be able to go any further. So I thought I'd post here to you guys to make myself feel better. We are superhosts. We have a strict cancellation policy, but we try to be nice. ... read more

Created 01-09-2018 | Latest reply 13-12-2018 by City-Limits-Ranch0