Hello I have my house cleaned before all guests arrive and also afterwards. What is the expectation for the duration of their stay if it is quite long? Do they expect a weekly clean? I will not be at the property during the booking dates? Thank you for...
Latest reply by
Marcus0
Claire1Level 1Cape Town, Western Cape, South Africa
Hi, I have a guest who has resquested a lower price and I have agreed to it. However when placing a special offer and sending it to the guest to accept they can't see the new price and only the old price .Any suggestions on what to do and is this a proble...
Latest reply by
Marcus0
I approved a 3 night reservation for a guest. Then later, the guest notified me it won't be her staying in the house, but a colleague of her's. She offered to send his info and said he would communicate with me directly. I couldn't find any language about...
Latest reply by
Cathy4
So...I am a native English speaker and the group titles in the subject line convey almost no content differentiation to me. In digging further, it looks like "Responsible Hosting" is about legal, insurance and governmental oversight issue, General Hostin...
Latest reply by
Peter0
The guest is cancelling 48 hours into the booking and for Thanksgiving week, one of the busiest of the year in America from which he has taken 4 or 5 days away from renting ability form the calendar. Furthermore, the guest is a citizen of the UK claiming...
Latest reply by
Lawrence0
Hi,I am thinking about pausing my listing. I have reservations on this listing all the way to May 2016. If I pause, will I still be able to communicate in the same fashion with my future guests if we have questions for each other? Thanks in advance.
Hi, We had a guest who broke a little MoMA-sculpture (value $ 40), and we would like to be reimbursed for it. We do not ask for deposits. Does anyone know how to claim this through the insurance? Best,Michael
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Marcus0