Hosting

Hi, I have a guest who has resquested a lower price and I have agreed to it. However when placing a special offer and sending it to the guest to accept they can't see the new price and only the old price .Any suggestions on what to do and is this a proble... Latest reply by Marcus0

I approved a 3 night reservation for a guest. Then later, the guest notified me it won't be her staying in the house, but a colleague of her's. She offered to send his info and said he would communicate with me directly. I couldn't find any language about... Latest reply by Cathy4

I have an enquiry for a 4 month booking, not sure how to price Latest reply by Nuno-Y-Daniel0

Can I reimburse a guest for purchases made for the unit? Angel Latest reply by Tanya-and-Alex0

So...I am a native English speaker and the group titles in the subject line convey almost no content differentiation to me. In digging further, it looks like "Responsible Hosting" is about legal, insurance and governmental oversight issue, General Hostin... Latest reply by Peter0

The guest is cancelling 48 hours into the booking and for Thanksgiving week, one of the busiest of the year in America from which he has taken 4 or 5 days away from renting ability form the calendar. Furthermore, the guest is a citizen of the UK claiming... Latest reply by Lawrence0

Hi,I am thinking about pausing my listing. I have reservations on this listing all the way to May 2016. If I pause, will I still be able to communicate in the same fashion with my future guests if we have questions for each other? Thanks in advance.

Hi, We had a guest who broke a little MoMA-sculpture (value $ 40), and we would like to be reimbursed for it. We do not ask for deposits. Does anyone know how to claim this through the insurance? Best,Michael Latest reply by Marcus0

Our listings in New York City were just scrubbed, with no explanation. I have read the press about AirBnB's subpoena, and also this page: http://www.nysenate.gov/report/answers-new-yorkers-concerned-or-confused-about-illegal-hotel-law. We own our one-fam... Latest reply by Jessa0

Hi there, accidentally accepted a reservation for today for a couple when I only have room for one.They are upset now and are asking me to cancel. Is this the right thing to do or should they cancel?Also, don't have a working phone and can't do it online ... Latest reply by Lizzie