My account was hacked today, which I discovered when I had an email alert to say my bank account and phone number had been changed. I immediately logged in to remove this European account and reinstate my own British one. An automated message then appeare...
Latest reply by
Sherry218
Hi everyone, my listings are in the UK, in my home. My question is, are Airbnb guests regarded as being in my household, or separate households? I do not want to fall foul of laws regarding HMO's (houses of multiple occupancy) if I lists several rooms in ...
Latest reply by
Julia522
Add " N/A" Not Applicable category, to hosts and guests star ratings , this will help with bookings when guests or hosts cancell and they still need to leave a review. For example in a situation where a review is prompted of the guest or host and the gue...
Latest reply by
Colin237
A guest has booked using Instant Book despite me getting a booking an hour earlier from another bookings site covering some of the same dates. The calendars were set up to automatically synchronise. The AirBnB booking was later so that is the one I need...
Latest reply by
Anke-And-James0
This conversation I had with Airbnb support provides some insight into what's happening with the Airbnb service fees. What do you think? May 14, 20199:36 AMHello April,On a separate note, we have a concern about the percent that Airbnb charges guests as a...
Latest reply by
Ian-And-Anne-Marie0
The guest booked 2 of our properties February 18 for 5 nights. Then March 1. the guest sent us a text message saying that they will cancel their reservation that day. But she did not cancel her reservation online and we never heard from her since then. So...
Latest reply by
Ian-And-Anne-Marie0
Hi, Can I post a screenclip of a custom Google map in my listing photos? I found one post here that suggests there are problems but it may be okay but I was wondering if anyone knew the answer? That post is https://community.withairbnb.com/t5/Help/My-map...
Latest reply by
Patricia55
Hey all,I am getting A LOT of first time user's and pretty much all of them have no idea. Is 'Government ID' really something that only exist's in Australia? Is doing an online search to find out how to add more ID to an Airbnb account so unheard of? Is f...
Latest reply by
Elizabeth164