i was just told by bnb customer support that i am 'REQUIRED TO ACCEPT MY NEXT INQUIRY OR I WILL NO LONGER BE LISTED" yep , made her repeat it twice so i could record it. i asked her what if i get a request from someone with "death to america" tatood on t...
Latest reply by
Rene-and-Zac0
Aloha, I have dozens of 5 star ratings, my place is competitive and above average. I will be superhost status shortly. Bookings suddenly dropped off and now it says I should do instant book to improve my ranking. I am very particular about who I allow ...
Latest reply by
Sarah977
The day after Thanksgiving this fall I had an evening event and turned off Instant Book. Somehow I still got a same-day Instant Booking! It was very disruptive and difficult to handle. Fearing a penalty from Airbnb, wanting to help a guest needing a last-...
Latest reply by
Marzena4
Since Airbnb archived the previous post on this topic, I'm reposting because hosts want this option!!CANCELLATION INSURANCE: This would be a major WIN-WIN for guests, hosts, and AIRBNB. Hosts should not have to take a financial hit when a guest cancels....
Latest reply by
Matthew285
Hi thereI have had only 5 star reviews consistently since starting with Air B&B 2yrs ago. I have also never cancelled a booking.I operate in 2 cities but not at the same time. (Edinburgh and Stonehaven).I recently had a major bereavement - my mother in Ca...
Latest reply by
Julia94
I had a booking for this weekend, and I had a 7 day cancellation checked. I changed it to 1 day so the guest could get a full refund. Hours later it still shows up on his end as moderate, and he is being charge the fee.I then went into my account and canc...
Latest reply by
Marzena4
Warning: incoming rant.When a guest stays with us in our cottage, I do a walk through of the cottage, showing them certain things like, where the spare blankets are etc. At the end of this, I repeat that we are just next door if they need us, and that we ...
Latest reply by
Deborah82
I am also listed on VRBO/Homeaway and TripAdvisor/Flipkey. I have had 3 bookings from VRBO, one of which ended up cancelling and none from Flipkey. I'd like to get more bookings and more exposure.Are there any other websites out there that you would recom...
Latest reply by
Branka-and-Silvia0
Hi everyone,Quick question.A guest who love my place wrote a great review but tick 1 star instead of 5 stars? How can he amend his review?Does anyone at airbnb can help about it?Thank you. Henri
Latest reply by
Sarah977