cancel booking but not through airbnb

[Miranda19]

A guest cancelled at 7.30pm but did not do it via Airbnb and I am now co tsatntly being asked for feedback on guest. 

How can I avoid loosing my rapid response to guests when I cannot review the guest that cancelled and have no way of letting Airbnb n

know that she cancelled?

[Robert78]

Hi @Miranda19 If you're only being prompted to write a review of the guest, this has absolutely no bearing on your response rate 🙂

[Helen3]

Yes you do have ways on letting them know...you can alert them via the booking confirmation, call them, contact them via social media etc. You should do this, so your guest also can't leave a review.

[Sandra126]

The guest didn't actually cancel. It is only a cancellation if done on AIrnb, otherwise it is just someone telling you something.

[Lawrene0]

"This guest was unable to stay, but did not cancel. Communication was good." 

If that sums it up, you could say something like that?