cancelled what now

[Sarah115]

Hi

I just contacted my guest due tomorrow for 2 nights and they say they thought they were coming next month.  Ive turned away other bookings.  They want me to change the date but what are my rights as I think they should still pay?  Have Airbnb already taken their money and will I still get paid? Do I have to accept their date change - as I dont want to. 

[Dave-and-Deb0]

Hi @Sarah115,

I would decline their request as you have more than likely lost the opportunity to book your place.  They will have to either go through with their original booking dates or cancel the booking which in the end you should be paid.  With that said, they may contact Airbnb, get a sympathetic ear and cancel the booking for them without penalty.  It really depends on the CX agent they get.  Airbnb does indicate that they have the right to cancel any booking and not payout the host.