extending a long term guest but would require canceling another reservation

[Taryn45]

We have a travel nurse staying with us that was supposed to stay 4 months but just found out her contract got extended. We have only one other reservation during the time she'd like to extend (for 8 nights during Thanksgiving) and had hoped she would be understanding about checking out for those dates but she is not happy about doing that. We understand how much of a hassle that would be to her and are trying to be extra helpful to first responders (we gave her a very low nightly rate) but also hate to cancel the other family especially during a holiday. We are also hoping to be Super Hosts but it looks like you can't have any cancellations unless it's extenuating circumstances which we don't think this would qualify as being. Any advice?

Thank you,

Taryn Leverton

[Taryn45]

You are absolutely correct. I will be reaching out to her soon and hope that she decides to be reasonable. Thank you!

[Sarah977]

@Taryn45  I wouldn't get too hung up about Superhost status. But that's not the reason not to cancel reservations- it's that cancelling is very inconvenient to your booked guests and can make them quite angry, as I know you now realize.

There are other penalties you will get if you cancel a reservation besides not qualifying for Superhost and your calendar being blocked for those dates.

I suggest you read all the information for hosts in the help section of the Airbnb site, including the Superhost requirements. One of which is that you must have at least 10 bookings in the previous 365 days. So if you get months-long bookings, that lessens your chances of getting the required amount.

But as I said, don't get too hung up on Superhost- having a great long term guest who causes no problems is worth a lot.

[Taryn45]

I definitely didn't want to cancel on the other guest, especially during a holiday - it was done to my family for a big trip and I know I certainly didn't appreciate it. Thank you for the advice!

[Huma0]

@Sarah977 

You are right, but I don't think the requirements regarding number of stays is correct as that was changed some time ago. Now it either needs to be ten stays or 100 nights and 3 completed stays, meaning hosts who only take long-term guests still qualify for Superhost.

[Sarah977]

@Huma0  Thanks for the correction. I forgot about the 3 stays change that was made so long term hosts aren't penalized.