I have a guest that has just checked in. He removed his shoes as per my house rules and I was immediately overwhelmed by a horrible foot odor. This is beyond a typical bad smelly shoe situation- which I am familiar with as an athlete and chef working 15+ hour days in hot and sweaty kitchens. The smell permeated after he went to take a shower and left the room. It made me sick to my stomach, and I am not weak about these kinds of things. I'm concerned the smell will permeate my carpets, and mattress in the room in which he is staying- beyond the cost of the room for the night to afford to clean it.
I have been hosting for about 4 months now and have had about 20 sets of guests from all over the world. I have never had an issue like this.
I believe this room was booked using instant book and am considering canceling the reservation under the new instant book cancelation policy if I notice this to be a problem and the smell lingers into the night. However, when I look back at the reservation details I can't find anywhere verification that the room was booked under instant book.
Is it worth it to cancel- how can I make sure I can cancel with no penalty under the new instant book policy?
Do you think its worth it to cancel? How can I bring this up to him if at all?