Monthly report seems to be worthless, as you can't see the reviews which were "low". How are we to improve or respond to these "low" reviews? Receiving a 4 star rating for one of the items in the review, is that really negative?
How do you see the ratings by month? I look under Stats and all I see is ratings for the entire time I've had our property listed.
Also, I received a total of 36 ratings. For overall experience received 33 ratings of 5 star. When I select other categories, only find 2 that are 4 stars. Is overall experience a separate category?
Also, I had these same 4 stars prior to my July report, but now they are saying I received 2 more Low ratings in July. Can someone explain how this works or where to get information.