service charge

[David174]

I have been quoted a pre approved figure as a host including service charge which is correct.My potential guest is repeatedly shown a figure that includes two service charges and I am liable to lose her business unless i can resolve this.Any ideas?It is quoting a cleaning fee and a service charge ,normally I only make one such charge

[Marcus0]

The guest will see your cleaning fee charge AND the airbnb guest service charge.

Airbnb charge both you and your potential guest.  It is a shared commission arrangement.

If other charges are shown as "double" then the guest should contact Airbnb support.

[Merrit0]

I am amazed that I have just been charged £76 for a cancellation 24 hours after I made it.

I immediately tried to retract it but the emails came back as 'unable to deliver'.  I think this is a disproportiate amount to charge for a simple mistake for a booking well in advance.

JH