I haven't slept from last 2 nights because of this issue I took loan from bank and furnished a best in town apartment took a big risk and started getting bookings on it was getting great response then 2 nights back a guest booked for a night but at 12 pm checkout time he didn't left the apartment I texted him at 12:10 that he left or not he didn't replied as there's another client arriving at 2pm I had to make sure to clean it before the next guest arrives I called him rang the bell knocked the door but he was drunk and wasn't responding at all I called Airbnb help me out they reached him out but nothing happened after waiting for 1.5 hours outside the apartment at 1:30pm he opened the door and argued to checkout at 3pm I requested him to checkout as another client is arriving close but he resisted and then left arguing after entering the apartment it was all messed up with beer cans and trash I myself with cleaner started cleaning at found a lot of smoked cigrates in a tea cup on bed side table when it was restricted in my apartment and was mentioned in listing and dm as well I took pictures of it as proof and send it to Airbnb support which was already in contact with me they told me to reburisment process I did after seeing the request guest retaliate and posted a negative with 1 star I told support about it and they sent me review removal link I did that and they told me to wait for 48 hours I did but nothing happened I asked support they said because I filled multiple request like review removal and also reburisment so i just cancelled my request and just proceed with review removal so that my bookings don't get affected but all in vein they still rejected and I requested again and twice got rejected within 30 minutes after requesting is it fair? Then escalated and asked to get me in touch with senior manager and he texted me with like you got rejected twice now that's a final decision and it can't be changed how is it please help my listing got ruined 😞😞
