Log In  
Support with your bookings

Booking request for guest with 11 reviews but no trips!

‎20-12-2023 05:35 PM
Gaenor1
Level 1
‎20-12-2023 05:35 PM

Booking request for guest with 11 reviews but no trips!

Hi, I'm relatively new to Airbnb so would really appreciate any help or advise.

 

Earlier today I had a request for a 3 day break arriving on Christmas Day. I advised that I could offer a Boxing Day arrival. I'm nervous as on the guest profile it states that they have 11 reviews but no trips. Just wondering how this could be possible.

‎20-12-2023 05:35 PM
0 Likes
2 Replies 2
‎20-12-2023 05:40 PM
Gaenor1
Level 1
‎20-12-2023 05:40 PM

Forgot to mention, that I can't see where I can read these 11 reviews which I've always been able to do for previous guests. 

‎20-12-2023 05:40 PM
0 Likes
‎20-12-2023 05:53 PM
Mike-And-Jane0
Top Contributor
England, United Kingdom
In response to Gaenor1
‎20-12-2023 05:53 PM

@Gaenor1 We got a booking yesterday where the guest was a member since 2017 and n reviews. His profile said 117 reviews and another area on the booking said 26 reviews. None of the reviews were visible. I suspect Airbnb has a major system glitch at present.

‎20-12-2023 05:53 PM
0 Likes

More from Support with your bookings

Notifications

I am yet again posting as a last resort and I am hoping airb... Latest reply
I am yet again posting as a last resort and I am hoping airbnb forum can help. I have been repeatedly opened cases with suppo... Latest reply

Is this a scam?

I've just reserved a place in London for our trip that is 1/... Latest reply
I've just reserved a place in London for our trip that is 1/4 of the price of other similar properties in the same area. Ther... Latest reply

Explore Resource Center articles