Hello, I understand that reviews can't be edited after 14 days but I'm unclear as to whether to whether someone can ask for their own review to be deleted?
A recent guest told me in person that he had a lovely stay and really liked my apartment however left a 4* review. When I looked at the breakdown of the review he gave 4 for accuracy and communication (despite him commenting on pleasant communication in his written review) and a 3 for location.
I emailed him to understand it better and his response in an email to me is that accuracy and communication were all good but that they had misjudged the location hence the 3.
This feels terribly unfair because the guest is penalising me for not having done ample research in advance, and affects my overall rating as I have only ever had 5 star reviews before. He's also said that there were no problems at all with communication and the room. This is only the 2nd time the guest has used airbnb, first time since 2016 and I feel he doesn't understand the way reviews work and implication on hosts. Am I able to gently and politely request he removes the review (and if he chooses not to I'll let it go of course)?
