Log In  
Support with your bookings

Can't message upcoming guest

‎26-03-2022 07:36 PM
Leigh524
Level 1
Winnipeg, Canada
‎26-03-2022 07:36 PM

Can't message upcoming guest

Someone booked my place however I can't seem to message them.  Is this a setting on the guests side?    Thanks for the help!

‎26-03-2022 07:36 PM
0 Likes
5 Replies 5
‎26-03-2022 07:40 PM
Emiel1
Level 10
Leeuwarden, The Netherlands
‎26-03-2022 07:40 PM

@Leigh524 

 

Did you check your Inbox  ?

‎26-03-2022 07:40 PM
0 Likes
‎26-03-2022 07:47 PM
Leigh524
Level 1
Winnipeg, Canada
In response to Emiel1
‎26-03-2022 07:47 PM

I can "message" all other guests through the airbnb app but for this particular guest the app doesn't have the message button.  Only the "call" button.  No way to send her a text or email. 

‎26-03-2022 07:47 PM
0 Likes
‎26-03-2022 08:39 PM
Sarah977
Level 10
Sayulita, Mexico
In response to Leigh524
‎26-03-2022 08:39 PM

@Leigh524  As Emiel asked, have you gone to your Inbox?

‎26-03-2022 08:39 PM
0 Likes
‎26-03-2022 10:59 PM
M199
Level 10
South Bruce Peninsula, Canada
‎26-03-2022 10:59 PM

@Leigh524 

 

Maybe they only have a landline??  Try calling CS and asking.  good luck.

‎26-03-2022 10:59 PM
0 Likes
‎27-03-2022 03:12 PM
Leigh524
Level 1
Winnipeg, Canada
‎27-03-2022 03:12 PM

All good. Thanks for the help.

‎27-03-2022 03:12 PM
0 Likes

More from Support with your bookings

Winter Bookings

We are looking to increase our winter bookings during the sl... Latest reply
We are looking to increase our winter bookings during the slower months. We have highlighted the local attractions and benefi... Latest reply

Explore Resource Center articles