Collecting for Pay-Per-View

[Jonathan6]

Any experience with ABB on collecting for a guest charging pay-per-view content.  Got a $60 charge for a fight during a stay, was not aware of it until I received the bill.  The TV box is locked according to "XFinity" from purchases, but somehow they said the purchase was made.  I have requested money from the guest, but I have yet to find anything in the community center or in the policies on the site about collecting on an incidental expense that was not damage.  I'm just curious what others may have taken as an approach to get ABB to support them in making the claim and collecting the money back.

[Christine615]

use the resolution center to ask guest for reimbursement. But if box was locked maybe your provider made the mistake?

[Jonathan6]

As stated I have already made the request of the guest. Looking for insights on how Airbnb handles this situation. This will give me information on how I interact with the guest on reaching a resolution. 

Cable company gave a 50% refund.

[Anonymous]

@Jonathan6  I haven't had this exact situation, but I had to contact Airbnb once over a situation where a guest illegally downloaded a TV show online. Fortunately the guest willingly paid my attorney costs, but Airbnb advised that they do not mediate in resolution requests over copyrighted content (which I presume includes movie purchases), and the Host Guarantee (now "AirCover") would not apply due to the absence of damage. In short, Airbnb won't get involved and it's up to you and the guest to work it out.

Caveat: this guidance came years ago, when Airbnb had an in-house customer service operation. I don't know how the current outsourced operation would handle it.