Yep, we had red dye on our white towels as well. We didnt claim anything..bought new to just write off as expense. I did end up bleaching the white several times to look pretty darn good for future use. Lots of crazy clean up from some guest that is part of running this business. However, I have set up to NOT have Instant Bookings so I can look over the guest ratings and reviews before responding to their stay.