Declining guest booking request because the guest does not leave reviews for hosts

[Paul---Amy0]

Let's say you have IB on but you receive a booking request from a guest who has 5 excellent reviews in a 5 year period, but when you review their profile and click on the properties they've stayed at recently (last week and in the past few months), this guest does not leave reviews for any of the properties they stay at. 

Would you accept/decline based on the guest not leaving reviews for other hosts? 

[Shelley159]

Hi @Paul---Amy0 

I have many guests who don't leave reviews for me (I haven't checked whether they have left reviews for others). Someone recently started their review by saying " I don't usually leave reviews". I think many people may suffer from review fatigue - the more you buy or book online, the more you have to review things all the time. I don't think it's a risk as they have no control over whether you will review them. Hope it helps and hope I'm not talking you into hosting a bad guest!

[Elena4354]

Hello @Paul---Amy0, of course, I accept all guests. I have a great experience with guests who don't leave reviews for the hosts, as well as the guests without reviews from other hosts. 

[Mike-And-Jane0]

@Paul---Amy0 There is no good reason I can think of  for a host to reject a guest just because they do not leave reviews.

[Bhumika]

Hi @Paul---Amy0 , Hosts have shared their advice for the unique situation you've shared. How are you thinking to deal with this booking request based on the advices Hosts have shared below? 

What kind of reviews other Hosts have left for this guest? Have they mentioned anything specific about this guest?

[Paul---Amy0 · Accepted solution]

A guest not leaving reviews for other hosts concerns me because hosts and guests rely on reviews to allow them to use Airbnb with a high level of trust and confidence. 

This type of active participation is an important part of being involved with the Airbnb community. 

A guest not leaving any reviews for any of their stays can indicate they would treat my property like a hotel instead of a person's private property. 

I did eventually decline the request, not because of the review thing, but because the guest made a same day reservation and when I asked them a few questions, there was no response for 30 minutes and combined with their generic initial message, it felt like they were sending out multiple requests to multiple properties and I also wanted more time to ensure the place was perfect for them.

I declined it because the guest was non-responsive or slow to respond. 

Thank you all for your comments and suggestions. 

[Bhumika]

Hi @Paul---Amy0 , thanks for coming back and sharing your thoughts with Hosts and how it progressed. I'll tag them for you, so that they can know how you think about the situation : @Mike-And-Jane0 @Elena4354 @Shelley159 .

I also wanted to share a little Community Center Tip ‌💡‌ : If you'd like to tag members in your comments, for them to get a notification of your message — simply press on @ in your keyboard, and the name of the person you are trying to reach should pop up 😊 (In this case Mike,Elena and Shelley)