@Diana320 Hi Diana, I would definitly buy the topper. Firstly you have a 3 week booking which leaves plenty of profit there to make the guest happy. Sounds like you are making a regular business so it's a worthwhile investment that can make alot of people happier. Both my mother and I have sensitive bones and skin and need extra softness so I can relate. A topper doesnt make the bed soggier it just cushions the top layer. As a host I do everything to make the guests stay more comfortable and this request is surely something that will benefit others too so its not just for her.
Also the above things mentioned absolutely as well, dish towels you can always use, its not money just for her, and she might rotate them more often if shes sensitive to germs.
Flashlight absolutely you should have one for the guests, umbrella yes why not, people are travelling and they dont always have all they need. You will gain great brownie points when the next person asks you for an umbrella and you can say "Yes certainly we always keep one for the guests" you sound caring and thoughtful and this will be rewarded in your reviews.
About the sharp knives, yes this too, especiall older people need a sharper knife, dont you prefer a sharp knife. I know at times its demanding and more trouble than you thought it would be, but if you get these things, then it will be just done, not something you have to do over and over.
Im sorry but i think your husbands letter was calous and rude because its a 3 week booking. I can understand not wanting to spend the money for a one week booking , but really is that necessary she's staying for 3 weeks! Your running something after all that is for profit so some people will expect higher levels of comfort than others and to me its just sensible to be prepared for that, how much out of your profit is 120 dollars on a 3 week booking???
And to tell people to take it with them....Im sorry but that is unkind and rude. I dont reccommend you ask your husbands advice if thats the kind of empathy he has. If you have to let someone down at least say it kindly like your not in a position to do that, and that you are very sorry.... Please try and get a more compassionate attitude and always remember the golder rule, what would you like if you were staying somewhere else. You may not have the hutspa to ask, like she does, but you may well appreciate having the comforts that please you.
