明日チェックインの予約ししたゲストからメッセージが来ません。何時に到着する予定か分からないので困っています。
チェックイ...
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明日チェックインの予約ししたゲストからメッセージが来ません。何時に到着する予定か分からないので困っています。
チェックイン時間以降、ずっと待機しますか?
I haven't received a message from a guest who ...
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Hi everyone,
When traveling, it's usually common for guests to encounter unexpected situations or change in plans. Whether it's a delayed flight, transportation issues, or arriving earlier than expected—these circumstances can leave guests needing a bit more flexibility with their check-in times. It can also affect the host's schedule, impacting the preparation or cleaning the listing for next guests.
So I'm curious! Have your guests ever requested an early check-in? How do you accommodate these situations? Do you charge an extra fee for early check-in?
We’d love to hear your insights!
As long as not half a day. However, it depends on the circumstances also. it is not one size fits all.
We accommodate early checkins if the place is clean and ready to go. We never charge extra. Sometimes people ask for it but generally we offer it (and late checkout) proactively and the guests really appreciate that.
This is what I do as well. Guest really do appreciate this approach. I typically block a day before and after a booking so I can allow for early check-in or late check-out. Sometimes life happens and you need that late check out. I think we have all been there. Unless it's a super busy time of year, but I still would not charge extra. I'll do my best to accommodate.
This is an interesting conversation she has started. Now I'm curious, do hotels or other places charge for either early or late check-in/out?
I never charge extra for early check-in. Even sometimes situation is somebody has to checkout late and some guests wants to do early check-in for the same date/day.
And I always try to accommodate both.
Hello! I have not thought about that! My feelings are mixed. It can cost me more on air conditioning, but that should be the only extra cost. It could lead to better reviews, though and those are worth a lot!
Depending on the situation, and if we are under a turn-around, we normally let Guests check-in about 2-3 hours early and if we don't have a turn-around on the day of check-out, we usually let our Guests leave 2 hours after check-out time.