Hi everyone!
I have seen an increasingly large amount of guests using fake (plastic) roaches to push for a full refund.
The scam goes like this: the guest checks into the listing, and the day of checkout sends you a message saying they were very busy with moving to different places since they had to leave your listing the day of check in due to bugs and roaches.
They take pictures of the plastic roaches, send them to airbnb and BAM! They get a full refund, and stayed at your place for the entire reservation.
Anyone experiencing this? Mitigation techniques?