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Family Emergency is forcing us o close

‎10-06-2021 04:49 PM
Ken2304
Level 1
Bellingham, WA
‎10-06-2021 04:49 PM

Family Emergency is forcing us o close

Due to a family emergency, we need to close our AirBnB immediately - so I do need to cancel several future bookings.  What is the protocol for this, if any?  I have composed an apologetic notice to our future guests and I'm about to send it out.  Any suggestions?

‎10-06-2021 04:49 PM
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2 Replies 2
‎10-06-2021 04:55 PM
Mike-And-Jane0
Top Contributor
England, United Kingdom
‎10-06-2021 04:55 PM

@Ken2304 You should read the extenuating circumstances policy to see if it applies but it is likely that you will be fined $50-100 per booking when you cancel. Irrespective of whether EC applies I think you should call customer services to cancel your guests asap.

‎10-06-2021 04:55 PM
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‎10-06-2021 05:01 PM
Ken2304
Level 1
Bellingham, WA
‎10-06-2021 05:01 PM

Thanks so much for the feedbck

‎10-06-2021 05:01 PM
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