Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

I have just been through one of the worst experiences of my life being 3500 miles away from home on Christmas eve and my accomodation cancelled. Airbnb only offered to pay 5% of the difference between that and a new booking. In the end they just paid for ... Latest reply by Lorina14

Hi! I have 8 completed stays since listing Oct. 1st this year, all rated 5 stars, with 2 more bookings scheduled before 12/31. My question: Does the tenth booking with the guests checking out 1/1 count as a completed stay, thereby meeting the Super Host... Latest reply by Juanita130

I just received a text from the guest currently staying at our airbnb. She stated that her flight was cancelled and the earliest she could get another one is the following day. She asked me if she can stay an extra night due to this situation but I am not... Latest reply by Lorina14

We had a guest leave this morning and they backed into our neighbors garage and damaged it. The guest did stop and speak with the neighbor and gave her all of their insurance information. Our neighbor contacted us to let us know what happened and sent us ... Latest reply by Kaela82

Hi, Please can someone advise me on best way to manage a cancelling a guest booking. I need to cancel due to plumbing failure at my home. Latest reply by Nicholas855

Hi everyone, I am curious to hear your opinion on the interpretation of air conditioning being included in a listing. If an apartment only has one AC in the living room/ hallway, but not an AC (or vent) in each bedroom, would you still say that the listin... Latest reply by Juliet831

Hi all, I've made a booking for Alqueva(Portugal) and the host asked me to fill out an application for SEF, Foreigners and Borders Service agency since im from Italy. The link I was given is as follows: https://app.talkguest.com/GuestData.aspx?Account=39... Latest reply by Lorna170

Today I began receiving AirBnb cancellation notices to ALL my upcoming reservations. I immediately called Airbnb and all they could tell me is that their "Trust Department" would be contacting by email only. I received the following email about 10 hours... Latest reply by Patrick3153

We just listed our property. It’s a newly renovated MIL attached to our house. Everything in the place is new, we had professional photos taken. The listing was awesome. We got 8 bookings in the first 24 hours listed. And our first guest either made or sm... Latest reply by Gabriela1456

My phone number is linked to an account that is not mine. I can't reserve an airbnb Latest reply by Alicia753