Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Inna22

We currently use a third-party application to send scheduled messages to our guests but would love to use Airbnb's new feature. However, our check in message includes the guest's code for our keypad which is always the last four digits of the guest's phon... Latest reply by Angela3090

an inquiry just expired and I assumed because the guest was asking questions and I was responding to her questions the inquiry would not expire, but it did. how do you guys work around that? is there a way to extend an inquiry. I find when I contact air b... Latest reply by Pat271

Hi, We have been Airbnb hosts for over 6 years, superhosts and have never filed a claim before. Now for the first time, we had guests cause substantial damage to our house. We are shocked to find that Airbnb refuses to cover the damage. Damage was direct... Latest reply by Delphine-and-Markus0

current booking im in that im not happy with what was given to us. Latest reply by Mike-And-Jane0

Hello,We finally have our first guest coming on Nov 6. So excited! but I'm nervous this won't go smoothly in terms of communication with our first guest.What communication will AirBnB have with our guest that I need to coordinate or set up?Where do I set... Latest reply by Breanna

What can I do? My guests is checking in this week. They have obviously changed their minds about the trip and have asked to postpone the trip to next year. I refused the first request, as I’m likely to close my Airbnb during that month. He immediately req... Latest reply by Andrea4812

Hi, I would like to book this villa, but I am scared that it might be a scam. ** It is perfect for what what we need. But I was nearly scammed on Booking.com so I am being really cautious! Please let me know your thoughts. **[Identifiable listing in... Latest reply by Bob297

I referred a friend, encouraged them through the process and told them they'd receive a referees bonus as per Airbnbs terms. But then Airbnb declined to pay it out. They wont even tell her why, they just sent the terms. She was completely deflated. I trie... Latest reply by Chadia5

Hello fellow hosts, I have to admit that I am not a regular host. I have hosted before and had great experiences, so decided to host again for the month of June to try to cover expenses in between roommates. I am currently confronted with a peculiar sit... Latest reply by Dirk325

My recent guests for my camper use the community showers in the campsite. Then they left. They texted me telling me they forgot to bring the towels back to the camper.Should I do an air cover claim or should I charge them and if I do how do I do that?Also... Latest reply by Mike-And-Jane0