10 years as a guest with stays over 4 continents, just completed an AirBnB holiday sandwich (3 back-to-back bookings) where the filling was sadly rotten to the core!
I've not had a single issue with a booking before and as a guest I've always left and recieved excellent reviews.
However, the middle booking was so bad we had to check out after one night, find alternate accommodation, pay for flight changes and extend the next Airbnb.
Initially the host appologied and actually refunded two nights of our 4 night stay, but after we left they started making claims for damages and lost items (which they initially claimed was intruders, then later seem to have blamed on us). This included the food waste bin being thrown all over the kitchen floor and white powder over the bathroom floors after we left.
We clearly declined the claims.
Bizarely despite reams of evidence supplied by us to Airbnb their resolutions team agreed that the host should be compensated (though thankfully they suggested we could volunteer a payment, rather than enforced, which I declined).
Now I'm stuck between the support team who tell us we did nothing wrong and that the host has not recieved and payment has had other claims and has been flagged; and the resolutions team who completely contradictory say they've reimbursed the host and tell us we need to review the guest guidelines and that a note has been added to my account.
Furthermore my guest review has been suppressed (despite it being fully evidenced to Airbnb) so further guests are unaware, whilst the host manged to post a completely false review of me (which disappeared within seconds of me querying it with the support team).
I've been completely unable to get this taken seriously or escalate with either support or resolutions - I don't know where to go next!
This has completely knocked my confidence and faith in Airbnb - I don't see how I can trust future bookings.
