Flight cancelations with shutdown

[Travis448]

I have a renter that is supposed to be checking in in 3 days and I just got a messaged saying one of her flights got cancelled (she had 12 nights booked). I have the firm cancelation policy in place. She is asking if this would go under "major disruptive event". How would you all handle this?

[Patricia2526]

Hi @Travis448 

If her flight cancellation is due to something widespread for example, a government shutdown grounding flights, a major airline strike, or a weather event closing airports then Airbnb may consider it a covered event.

But if it’s just a routine airline cancellation or delay, it would fall under your firm cancellation policy, meaning your regular rules apply. A flight cancellation on its own usually does not qualify as a “major disruptive event.”

[Elisa]

Hi @Travis448 😊, 

I'm really sorry about this situation.

What did you end up doing after Patricia's comment?
Looking forward to hearing from you!

[Travis448 · Accepted solution]

She messaged back this weekend and she was able to find another flight to get in the same day at a later time. But hopefully we don't have any more issues like this come up.