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Guest medical emergency, wants partial refund

‎19-06-2023 11:19 AM
Florian160
Level 1
Barcelona, Spain
‎19-06-2023 11:19 AM

Guest medical emergency, wants partial refund

Guest claimes to have a medical emergency and wants to leave 2 days early from a 9 day stay. Asking for partial refund. They say their baby had to be brought to the hospital and now they want a place close by to the children's hospital. 

What are my options here? If I were to provide a partial refund, how is this done?

 

‎19-06-2023 11:19 AM
1 Reply 1
‎19-06-2023 06:03 PM
Mike-And-Jane0
Top Contributor
England, United Kingdom
‎19-06-2023 06:03 PM

@Florian160 Best option is to offer a partial refund IF you manage to rebook the property. Otherwise suggest they claim on their travel insurance.

‎19-06-2023 06:03 PM

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