Guest of 3 month reservation wanting to cancel within 2 weeks

[Sotiria6]

My guest wants to leave within 2 weeks as she booked the room for 3 months yet her University is further than she expected.

The cancellation is saying that I am entitled to all the money till Dec yet I want to be fair and only keep the money for 1.5 months out of the 3 months the place was booked to cover for all the other reservations that I rejected.

I feel this is fair on both sides?

I had a potential tenant yet felt it would be rushes as he was making comments on my looks.

The thing I am scared of is the review as I have a 5 star now and all my tenants have been lovely.

And I have proof showing that she is very satisfied with the room any my help,she even got me a gift!

I feel if a review is unfair,Airbnb would not remove it.

Any suggestions?

Thanks in advance:)

[Joelle43 · Accepted solution]

Hello @Sotiria6 

That's surprising that you're seeing you would be paid until December as normally this is considered a long term booking and as such the cancellation policy is different.

Guests have to pay the first month up front and then have to give one months notice to the host without seeking host approval.  It can be less if host and guest come to an arrangement.

Here's the official Airbnb link on the subject:

https://www.airbnb.com/help/article/1361

[Sotiria6]

Thank you ! 

I called Airbnb and they said I am entitled to the whole fee of the entire stay as the reservation has already started so it’s less than 28 days..

[Helen3]

If the guest cancels a long stay then they cancel and lose 30 days you wouldn't be entitled to the fee for their whole stay till December @Sotiria6 

[Joelle43]

@Sotiria6 - so CS are saying that the highlighted lines are no longer valid?  Your guest moved in early September is that right?

The change may happen automatically if:

• It's before the trip and the reservation is still 28 nights or longer
• The trip has started, but it’s a month or more until the end date
• The alteration is initiated by guest
• The start date is not changed
• The alteration is made with a month notice
• The reservation is not to be extended

@Helen3 

[Sotiria6]

Thank you ! 

[Rebecca]

Hey @Sotiria6 👋

How are you? It's lovely to see you asking questions on the Community Center. Have @Joelle43 & @Helen3 supported you and helped clarify the cancellation policy in this thread?  

If so, it's always a lovely gesture to pop a like on the comments 👍  and mark a best answer ☑️ . It's like a big virtual hug to the members who supported you and the best answer also supports other Hosts who may have similar questions in the future. 😊 

[Sotiria6]

Thank you Rebecca 🙂 

i was going to reply and I got carried away by an emergency.

In the end I did only charge the guest additional 2 weeks only.

Airbnb customer care said multiple times that I can take the whole payment for the whole 3 months and this was entirely up to me.This was not mentioned in the answers so was not sure which one to select.

Thank you very much 🙏🏾

[Rebecca]

Thank you so much for the update @Sotiria6 😊 

It's great to hear how it all went and to hear the advice you got from hosts here and also Airbnb Support. 

Did the guest go away happy with the resolution too?