Can anyone help me with how to register guests with the poli...
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Can anyone help me with how to register guests with the police in Ostuni, Puglia please? Apparently I need to get a login bu...
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What can I do when a guest refund amount is greater than the amount of the changed booking?
Guest booked 8 days. On day 2 of their stay they requested to shorten stay due to a family emergency. I accepted request to change booking to 3 days.
Now when I try to refund the guest through the resolution centre, I am not able to refund more than the 3 days of the changed booking even though I have received payment for the full 8 days.
I feel bad about this and am unsure how to act. A less than adequate refund seems both insulting and unfair given I agreed to the changed dates.
Answered! Go to Top Answer
Hey @Mariya60,
Congratulations on making your first post on the Community Center! It's great to have you here with us. 😊
Hey @Mariya60,
Congratulations on making your first post on the Community Center! It's great to have you here with us. 😊
Thanks Rebecca. That was good advice. And keeping the guest updated is of course of utmost importance. Thanks for your reply.