Hi Melissa,
To address guests smoking in your home, start by gathering clear evidence of the incident, such as photos, videos, and any specific signs of smoke odor or damage. This documentation will be essential for presenting your case.
Next, contact Airbnb support to report the breach of your no-smoking policy, sharing any evidence you've collected. This helps Airbnb understand the scope of the issue and support you in enforcing your house rules. For any additional cleaning or deodorizing needed to restore the home, submit a claim through Airbnb’s Resolution Center, specifying the exact costs incurred.
If the guests’ behavior is causing significant damage, you might consider asking Airbnb to terminate the reservation early based on the violation. For future guests, consider emphasizing the no-smoking rule in your listing and highlighting the consequences of any violations, such as additional fines or removal, to help prevent similar issues. With a proactive approach and clear documentation, Airbnb is more likely to support your case and assist with compensation if needed.
I hope this helps.
All the best,
Upfish Management
