Hello Airbnb host community.

[Mehari0]

      I had a guest who left big damage to my house about two weeks ago and I did file a claim to host guarantee. For some reason, every time I call to check on updates, Airbnb kept saying case manager has not assigned to it yet. Is this a normal practice for Airbnb? It seems strange for one claim to have two case numbers, to begin with, and then to not get an update from the host guarantee member for two weeks? what advice can you share in this circumstance? Thank you, Airbnb host.

[Lisa723]

@Mehari0 it's not right but it might be "normal" for Airbnb. I would keep calling and asking for the case to be escalated.