Looking for community input. I am a host with 89 reviews and 4.78 rating, single active listing.
A guest in April: filed a refund claim, denied by Airbnb. Filed a noise complaint, dismissed by Airbnb. Then wrote a review claiming Airbnb had upheld her claim against me, which Airbnb did not. Verifiable false statement about Airbnb's own decision on the public record of my listing.
I disputed the review twice. Both denied per content policy.
Now I have a permanent "Review issues across your listings" notification on every page, plus what looks like a search ranking penalty.
I asked Hosting Support whether the notification and ranking can be addressed given the underlying review is documented internally as retaliatory. The senior case manager handling the case (after two prior agents sent canned templates) sent me a generic 5 star hosting tips article and closed the case as "all matters resolved."
Two questions for the community:
- Has anyone successfully gotten the "Review issues" notification removed when the underlying review was retaliatory and Airbnb's own investigation sided with the host?
- Is there a known mechanism, formal or informal, to escalate a search ranking penalty that traces to a single retaliatory review the platform itself documented as not credible?
Case reference ** if any Airbnb staff member reading this can pull it up.
**[Content removed in line with the Community Center Guidelines]
