I always got 5 star reviews from all the places me with my family went from last 7 years until us unluckily stumbled upon this host named Debbie (Beach walk paradise, Kihei, Hawaii) apartment.
* We(me & family) normally pay Airbnb cleaning fee, still before leaving it’s normal to clean house in Airbnb bookings and I always got 5 star positive feedback how clean we left the place. At this “Beach walk at paradise” place extra cleaning like folding bath towels, kitchen towels after laundry, fold the sofa bed, etc was expected. First time ever we had to do this much extra cleaning. we informed host that we did all except folding the sofa bed after trying it multiple times. Host Debbie literally mentioned that the sofa costs this much and told us to not force it. We dont have sofa-bed at our home so we don’t know how to close it isn’t this simple maths.. still we tried multiple times but couldn’t close it and because Host debbie warned us about sofa price and sofa history from where she got it and all, we were being extra cautious and considerate and didn't want to do any mishap by putting extra pressure so told her that we couldn’t fold it.
In her review she commented so harshly that these two adults were not able to close the sofa bed with so many question marks, like we were making an excuse of not doing it. After we already told her that we tried it and she told us not to force it so what else we should have done at that time ?
* It is very normal for guests to ask question about lockbox/key, or wrong wifi password, guests to be late sometimes ( yes, hosts needs to be informed which we did beforehand and it was self checkin anyways ), all the other hosts I had experience with were so flexible and they never got bothered as these are normal questions. But this host wrote in review like it was such a big deal about asking these questions and we are messaging day and night about simple issues. It was not like that we were messaging her all the time, we just asked for help when needed and who else a guest should ask if not host ? And these were though simple issues but they were important one as well.. like locker/key, wifi.
* We did find a mistake in her instructions on airbnb site, etc… which she corrected after I provided a picture of the wrong instructions on her request so that she can correct it. On personal message chat she said Thank you for telling her about the typos on her airbnb site.and that she went in and fixed them. And that she is sorry for giving us stress. But didn’t know that was just to show and may be so that I dont write this in her review.
In her review she wrote instead that we don’t know how to follow and understand the instructions. And that she told her cleaners to be wary of me and family because something not right with us. Like really how can a person be such disrespectful, I should be the one mentioning about all the inconvenience me and my family had and extra cleaning required at her home. If even I had written the review I wouldn’t have had the intention to make such bad and derogatory + false comments about her which would affect her profile. She didn't say a word about any inconvenience she might have faced on our host guest personal message chat. It is just thank you or sorry for inconvenience we faced but in review she wrote such bad messages. It makes me wonder how someone can do something like this.
I am not sure if it is ok to put message chats of mine and host conversation here ..as a proof ..so not doing it.. but showed them to Airbnb staff.
I asked Airbnb for help but they said they can’t do anything about it. They said the only way is to request this host who made such comments. Meaning I plead the accuser who basically wrote these false bad statements about me and my family. Is Air bnb doing correct at their part ? I mentioned that host didn't provide any proofs/pics but I had proof that she wrote false statements and asked them to check my messages but still nothing ..no help. And as per my understanding there is nothing like guest can comment back on host review. It is not even possible to reenable the expired review window.
That means guests can be accused by any false stories without any proof and no way out of it.Only way is guest to plead the person who accused them.Is it rightful at guest end ?
