Messages no longer compiling into one thread

[Tim3904]

Until Last week, every new booking from a previous guest just added a new line into a single chat thread. Now I get a new chat start every time a repeat guest books, anyone else getting this?

[Mike-And-Jane0]

@Tim3904 Sadly yes. Who knows if this is a programming glitch or intentional on Airbnb's part.

[Paula]

Hello @Tim3904 and @Mike-And-Jane0, I hope both of you are doing well.

I would like to follow up on this. Are messages still not consolidating into a single thread?

Please keep us updated.

[Tim3904]

Hi @Paula 

no they are still not - this is incredibly annoying, as we have a number of repeat guests, and are still getting a new chat thread every single time they book, rather than a single thread. Really needs to be chat per guest, not per booking. 

[Tim3904]

As a further update - this remains an issue. 

[Elly0]

Yes, this is happening for me too. New message thread per booking.

[Jennie78]

This is happening to me too and it is so frustrating not to be able to look back at past messages with a repeat guest. 

[Frances3408]

@Tim3904. Yes, still happening but on a positive note at least they are being counted as returning guests. 🙂