Messages no longer compiling into one thread

[Tim3904]

Until Last week, every new booking from a previous guest just added a new line into a single chat thread. Now I get a new chat start every time a repeat guest books, anyone else getting this?

[Mike-And-Jane0]

@Tim3904 Sadly yes. Who knows if this is a programming glitch or intentional on Airbnb's part.

[Paula]

Hello @Tim3904 and @Mike-And-Jane0, I hope both of you are doing well.

I would like to follow up on this. Are messages still not consolidating into a single thread?

Please keep us updated.

[Tim3904]

Hi @Paula 

no they are still not - this is incredibly annoying, as we have a number of repeat guests, and are still getting a new chat thread every single time they book, rather than a single thread. Really needs to be chat per guest, not per booking. 

[Tim3904]

As a further update - this remains an issue. 

[Elly0]

Yes, this is happening for me too. New message thread per booking.

[Jennie78]

This is happening to me too and it is so frustrating not to be able to look back at past messages with a repeat guest. 

[Frances3408]

@Tim3904. Yes, still happening but on a positive note at least they are being counted as returning guests. 🙂

[April502]

 Absolutely very frustrating! as you can see in this photo I have four message threads for the same Guest. It is so difficult to track which contains the actual reservation and which contains a conversation because sometimes they are split right in the middle of a conversation. It’s especially frustrating with a new guess because they think we don’t know what we’re talking about. When we see one message thread and respond accordingly, but did not see a new message threat that was populated it can seem incompetent to them. Also, I like knowing that I have a return guest whether good or bad. If bad I am not going to rebook them. If they were a great guest, I want to compliment them and tell them how excited I am for them to return. I loved the personal aspect of having one message thread previously and being able to quickly remember details about the guest just by quickly scrolling through previous messages. Airbnb, please fix this issue! I have even missed out on bookings because of this previously.